Refund policy

At Kira.ra Handmade Strap Shop, every piece is carefully handmade and unique. Please read our policy before placing an order.

✨ Handmade Disclaimer

All items are handcrafted, which means slight variations or minor imperfections may occur. These are not considered defects, but part of the charm of handmade products.

If you are highly detail-oriented or expect factory-level perfection, we kindly suggest reconsidering your purchase.

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🚫 Returns & Exchanges

We do not accept returns or exchanges for:
    •    Minor imperfections
    •    Color differences due to screen display
    •    Change of mind after purchase

Each order is thoroughly inspected before shipping to ensure quality.

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📦 Damaged or Incorrect Items

We take full responsibility if:
    •    You receive the wrong item
    •    Your order arrives damaged during transit

👉 Please contact us within 48 hours of delivery with:
    •    Clear photos or video evidence
    •    Your order number

We will arrange a replacement or refund accordingly.

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🎥 Unboxing Recommendation

For your protection, we strongly recommend recording a video while opening your package.

This helps us resolve any issues quickly and fairly in case of disputes.

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🚚 Shipping Notes

Once the package has been shipped:
    •    We are not responsible for delays caused by the carrier
    •    We are not liable for lost packages without tracking (if applicable)

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💌 Contact Us

If you have any concerns, please feel free to reach out. We’re always happy to help!